What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The staff is really nice and courteous. They have the knowledge of professionals in the workplace. Awesome explanation of what they were doing in the exam room and the hearing booth. I would recommend them to everyone I know.

Brian Kilough, on Google

First Visit to this business ,very professional looking forward to future visits for my hearing needs.

Sandy Bertram, on Google

Always very professional and welcoming when you arrive. Always on time, hardly ever have to wait, unless the person in front of me has a problem. Work to make my heating better. I enjoy coming to my appointment. There a great team.

Peggy Ennen, on Google

Always cool, calm and efficient. Barbara, Leslie and Amanda make me feel at ease and comfortable. Having such caring and competent people on board is a great plus for New Sound.

Marsha Files, on Google

I have for the past 3 1/2 years been a customer of New Sound Hearing. It has been a very great relationship. Today however I had a front row seat into a process that I have never seen before. I have been having trouble with my aids dropping volume for...

Michael Rinehart, on Google

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