What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I wouldn’t go anywhere else for help with my hearing problems. Barbara Bridges always goes above and beyond and it’s obvious that she cares about her patients... She is the ultimate professional. Thank you for putting her in Rockport to help us.

Robert Meador, on Google

The entire staff was extremely professional, yet made me feel like family. Nice!

Tom Austin, on Google

Excellent staff and service.

Heather Trotter, on Google

Dick Myers, on Google

Very good at not making you wait past your appointment

Jeffrey Burger, on Google

Donnie Frels, on Google

It’s a great place to go get your hearing test they treat you very well and they really care about your needs. They are very professional people, they are really concerned about your needs. They make you feel really comfortable and have great equipment. I would highly recommend them to...

Porfirio Galvan, on Google

Quick service, friendly employees

D Dusek, on Google

My experience was positive again. My concerns are always addressed satisfactorily. Barbara is knowledgeable and I am comfortable with her expertise.

Patti Romero, on Google

Great experience and Barbara was great.

Jolly Rangel, on Google

Everyone has been so nice, helpful and very informative.

Connie Gilchrest, on Google

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